Terms and Conditions
It is the traveler’s responsibility to read the following travel policies before signing up for any trip or remitting any payments. All monies are in US dollars. The Divine9ine Travel Agency reserves the right to change their travel policies without notice.
Any questions concerning The Divine9ine Travel Agency (D9 Greek Travel) should be directed to: or 844-473-3579.
Payment Types & Currency: MasterCard, VISA, Discover, American Express, and ACH. All payments are in U.S. Dollars.
At Time of Reservation: A deposit is required to hold a space on the tour. The amount due at the time you are making your reservation is listed on each itinerary.
Final Payment: The date the Final Payment is due is listed on the invoice and typically due 60 before departure.
Past Due Final Payment: A traveler who has not paid her final payment 7 days (one week) after the final payment due date will be notified via email she has been canceled from the trip and her total amount paid to date forfeited.
Required Traveler Information
Travel Arrangements: Arrival and departure flight details are required to be submitted to D9 GREEK TRAVEL no later than the Final Payment due date. This information is required to know when travelers are expected, and when applicable, to arrange transfers.
Past Due Travel Arrangements: If not received by 60 days before travel, the traveler will be placed in the final arrival transfer group on the arrival day and the first departure transfer group of the departure day when transfers are provided.
Confidential Form: Information about medications, dietary, emergency contact, etc. is required to be submitted to D9 Greek Travel no later than the Final Payment due date. This information is held in confidence and is only used in case of an emergency.
Past Due Confidential Form: If not received by 30 days before travel, the traveler will not receive Final Travel Information (i.e. Travel Documents) until such time as the information is provided.
Passport Form: Passport number, date of issue, expiration date, and all other pieces of data from the passport ID page are required to be submitted to D9 GREEK TRAVEL no later than the Final Payment due date. This information is required on all International trips and is only shared when required by local authorities.
It is your responsibility to check that your passport is valid 6 months past the date the tour ends, to get a new passport in a timely manner, and to provide the new passport information to D9 GREEK TRAVEL by Final Payment due date.
Past Due Passport Form: If not received by 60 days before travel, or is interfering with group arrangements that require all passport information to be submitted as a group - whichever comes first - a "final request" email will be sent to the traveler advising removal from the tour if the passport information is not provided within 48 hours (2 days) of final request. If the travelers is removed from the trip, any refund of monies will be based on D9 GREEK TRAVEL cancellation policies as of the date of removal from the trip.
Arrival, Transfers and Delays
Travelers arriving by air are responsible for allowing sufficient time to deplane, gather luggage and travel to the designated meeting location to join the tour. D9 GREEK TRAVEL will not delay the departure of the group for travelers arriving after the designated tour start time as listed in the individual itineraries.
Travelers are required to provide D9 GREEK TRAVEL with their flight arrangements no later than the final payment due date of the tour. Travelers are also required to notify D9 GREEK TRAVEL in the event the airline should change the arrival or departure time of a flight.
On tours where scheduled transfers are provided, travelers who elect to take alternate transportation to the hotel, for any reason, will not be reimbursed for the transfer expense incurred.
Travelers who are delayed for whatever reason are responsible for notifying D9 GREEK TRAVEL of their situation and to communicate regularly with D9 GREEK TRAVEL as to their anticipated arrival time. Delayed travelers are responsible for joining the group as soon as possible and at their own expense if their arrival occurs after the last scheduled transfer.
Cancellation of Tours by D9 GREEK TRAVEL
On rare occasions, The Divine9ine Travel Agency must cancel a tour, either because there are not enough travelers to operate the tour or for other events outside the control of D9 GREEK TRAVEL. The Divine9ine Travel Agency will cancel tours due to lack of travelers prior to final invoicing however, The Divine9ine Travel Agency reserves the right to cancel any tour at any time up to the day of departure, due to no fault of D9 GREEK TRAVEL.
In the event of a cancellation by The Divine9ine Travel Agency, all monies paid to D9 GREEK TRAVEL for the canceled tour will be promptly refunded to the traveler. The Divine9ine Travel Agency is not responsible for any penalties imposed by the airlines.
Cancellation by the Traveler
All cancellations MUST be in writing. Email or letter via US mail will qualify as acceptable methods of notification. The effective date of the cancellation will be based on the date of receipt of the written cancellation. Due to the nature of our trips and the strict cancellation policies of travel vendors and suppliers of travel, there are absolutely NO REFUNDS on trips cancelled by the traveler. We strongly suggest the purchase of travel insurance to protect your investment.
PLEASE UNDERSTAND THAT THERE ARE NO EXCEPTIONS TO OUR CANCELLATION POLICIES.
If you cannot afford to lose the money you have invested in your travel, for whatever reason, D9 GREEK TRAVEL strongly recommends you consider travel insurance.
Itineraries are subject to change due to a variety of factors completely out of the control of D9 GREEK TRAVEL. In the event there is an itinerary change, comparable lodging, meals and activities will be provided.
Cancellation insurance is strongly advised and recommended. Cancellation insurance applications are mailed with the initial trip confirmation package. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company.
Your personal medical insurance generally does not cover you when traveling. To cover the risk of a medical emergency or accident while traveling, you should consider purchasing medical evacuation insurance.
Documents Required to Travel
It is the traveler's responsibility to obtain and present the required documents necessary for travel. This includes, but is not limited to, a valid government issued photo ID, passport, Visa, Letter of Invitation, shot record, etc. Travelers who have any question as to their ability to obtain and present the required documents necessary to travel to a country should address their questions to the embassy or consulate of the country to which they will be traveling BEFORE signing up for a D9 GREEK TRAVEL tour.
On certain tours D9 GREEK TRAVEL will offer to obtain a Visa for travelers. However, the traveler must be a passport holder from the United States or Canada, and/or cannot have a criminal conviction, and/or cannot have an exception that would prohibit the routine issuance of a Visa. In such cases the traveler will be responsible to obtain their own Visa.
Any traveler who cannot obtain proper documentation to travel, no matter when or how that discovery is made, will be responsible for whatever cancellation penalties are in force at the time of cancellation from the D9 GREEK TRAVEL tour or denial of travel.
Travel has its own inherent risks, and the traveler acknowledges such risks exist, up to and including death. D9 GREEK TRAVEL will take all reasonable precautions regarding the safety of travelers. It is the traveler's responsibility to determine her level of risk tolerance, including the decision to participate in a tour to a country or continent where State Department alerts and warnings have been issued. If the tour is scheduled to operate (i.e. not cancelled by D9 GREEK TRAVEL), standard cancellation policies apply if the traveler elects to cancel because her risk tolerance has been exceeded.
The traveler agrees to hold D9 GREEK TRAVEL, its employees, and agents, blameless should illness, accident or death occur while traveling to the tour, while on tour, or returning home from the tour. In addition, D9 GREEK TRAVEL is not responsible for the actions, expenses or harm incurred by travelers who, through their own actions or through the advice/actions of other travelers, disregard the instructions of the D9 GREEK TRAVEL representative(s), engage in activities with other travelers that cause harm, depart from the planned activities of the tour, or follow the instructions of a non-D9 GREEK TRAVEL representative(s).
Involuntary/Voluntary Departure from a Tour in Progress
D9 GREEK TRAVEL reserves the right to remove any traveler from a tour should the D9 GREEK TRAVEL representative(s) determine that the traveler cannot meet the physical requirements of the tour as stated in the itinerary, or is disruptive to the tour time schedule or is adversely affecting the overall group dynamics. In the event a traveler is removed from a tour, D9 GREEK TRAVEL will not refund any monies. Transportation costs to return home, airline penalties, and any other expenses will be the responsibility of the traveler.
In the event a traveler voluntarily chooses to leave a tour prior to its scheduled conclusion, D9 GREEK TRAVEL will not refund any monies for the unused portion of the tour arrangements. Transportation costs from tour departure point to the airport, airline penalties, and any other expenses will be the responsibility of the traveler.
Use of 3rd Party Operators
Some D9 GREEK TRAVEL trips, as noted in the itinerary, are scheduled with tour operators who sell their tours to the general public. The traveler acknowledges that other groups and/or individuals may be a part of the same tour.
Photographs and video taken by The Divine9ine Travel Agency Tour Leaders and other D9 GREEK TRAVEL representatives while on tour are the property of D9 GREEK TRAVEL and may be used in promotional materials. Any traveler who does not wish to have their photograph or video footage used in promotional material MUST advise D9 GREEK TRAVEL in writing no later than the tour’s final payment due date.
Yours In Travel,
The Divine9ine Travel Agency